Refund policy

Return & Refund Policy

At Navika, we value your satisfaction and ensure that all our products are quality-checked before dispatch. However, if you receive a damaged, defective, or incorrect product, you can request a return or replacement under the following conditions:

✅ Eligibility for Return

  1. You must record a clear, uncut video while opening the parcel, showing:
  • The outer packaging and shipping label
  • The product being unboxed
  • The defect/damage or wrong item, if any
  1. Returns are only accepted within 3 days of delivery.
  2. The product must be unused, with all original tags and packaging.
  3. We accept returns only for:
  • Damaged or defective items
  • Wrong product received

🚫 Non-Returnable Items

  • Products without an unboxing video will not be eligible for return or refund.
  • Used or altered items, hygiene-related items, or personalized/spiritual products (like bracelets, pendants, etc.) are non-returnable unless defective.

💰 Refunds

  • Once your return is approved, the refund will be processed to your original payment method within 5–7 business days.
  • In case of prepaid orders, refund will be issued after verifying the unboxing video and returned product condition.

📩 How to Request a Return

Please email us at navikastores@gmail.com or WhatsApp us with: 9004701417

  • Order ID
  • Unboxing video
  • Reason for return

Note: Please record an unboxing video while opening your parcel — returns will not be accepted without video proof.